Return and Exchange Policy

At Legacy of Leather, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help with returns and exchanges. Please review our policy to understand the terms and conditions.

Return Policy

• Non-Customized Products:
• Items can be returned within 30 days of delivery.
• Products must be in their original, unused condition with all tags and packaging intact.
• Returns are eligible for a refund or store credit, minus any applicable shipping fees.
• Return Shipping: Customers are responsible for paying shipping costs when returning a product to us.
• Customized Products:
• Due to the personalized nature of custom orders, customized products cannot be returned or exchanged unless there is a manufacturing defect or an error in the order.

Exchange Policy

• Non-Customized Products:
• Exchanges are accepted within 30 days of delivery if the product is unused and in its original condition.
• You can exchange for a different size, color, or style, subject to availability.
• Exchange Shipping: Customers are responsible for paying shipping costs when sending the item back to us.
• Customized Products:
• Exchanges are not available for custom-made items.

Steps to Initiate a Return or Exchange

1. Contact Us:
   Email us at returns@legacyofleather.com with your order details and reason for return or exchange.
2. Approval:
   Once your request is approved, we will provide a return authorization and instructions for shipping the item back to us.
3. Shipping the Item:
• Customers must cover the cost of return shipping, except in cases of a manufacturing defect or our error.
• Use a reliable shipping method with tracking to ensure the item reaches us safely.
4. Processing the Return/Exchange:
• Returns are processed within 7 business days of receiving the item.
• Refunds will be issued to the original payment method or as store credit.
• Exchanges will be shipped as soon as the returned item is received and inspected.

Conditions for Returns and Exchanges

• Items must be returned in their original, unused condition.
• Worn, altered, or damaged items will not be accepted.
• Products not meeting these conditions will be returned to the customer at their expense.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will replace the item or provide a full refund, including shipping costs.

Non-Returnable and Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Customized or bespoke orders (unless defective).
• Items marked as "Final Sale" at the time of purchase.

Contact Us

For any questions about returns or exchanges, please reach out to us at returns@legacyofleather.com. Our team is here to assist you and make the process as smooth as possible.

At Legacy of Leather, we are committed to providing products you love and a shopping experience you can trust. Thank you for choosing us!